All services
Technical Support
We take on first and second line user support for your products and systems.
- Lines
- 1st and 2nd
- Hours
- up to 24/7
- Channels
- calls, email, chat
- Reporting
- per request
What's included
First line
Receiving, logging and resolving standard requests.
Second line
Handling complex and non-standard cases.
Knowledge base
We maintain a knowledge base for your product.
Reporting
Statistics on requests and resolutions.